ABOUT
Christopher Jaycock
Christopher Jaycock
Founder, Instinctive Hospitality
Christopher’s path into hospitality started in the family hospitality business, where he learned early that the numbers and the guest experience are the same conversation. After studying chemistry, Christopher joined Four Seasons Hotels & Resorts, where he became immersed in the art of luxury hospitality, honing the craft across iconic properties such as Four Seasons Resort Whistler and Four Seasons Washington, DC. With experience across a variety of brands, management companies, cities, and resorts, Christopher has learned that luxury hospitality was never about how glamorous the building or the location, but the way that people made you feel.
As a general manager, he has led operations for iconic properties, spearheaded property repositionings, and opened some of the country’s most hotly anticipated hotels and clubs. Along the way he’s lived and worked in Whistler, Philadelphia, Aspen, Palm Beach, and Washington, DC, and built a reputation for driving results and developing the next generation of hospitality leaders as much as for fixing the operations in front of him.
“Instinctive Hospitality is the practice built from that path — for the owner who needs an operator as much as a financial analyst.”
Career Path
The Family Business
First lessons in hospitality — where service quality and the P&L were always the same conversation.
Four Seasons
VARIOUS LEADERSHIPFormative years across some of luxury hospitality's most exacting operating environments.
Ritz-Carlton
SENIOR LEADERSHIPFormative years across some of luxury hospitality's most exacting operating environments.
The Ritz-Carlton
SENIOR LEADERSHIPLeadership at a Leading Hotels of the World address in one of the country's most storied hotel markets.
Vail Resorts
AREA GENERAL MANAGEROversaw operations across several of Vail Resorts hospitality properties in Summit County.
W Aspen
GENERAL MANAGERLed a ground-up repositioning of food & beverage, brand partnerships, and guest experience — a “second grand opening” for the property.
Palm House
GENERAL MANAGERProperty leadership carrying the same operating discipline into a new market.
Ned's Club, Washington DC
GENERAL MANAGERBrought the members-club concept to a new city, building the operation from pre-opening forward.
Instinctive Hospitality
FOUNDERAn independent operations and advisory practice, built for owners who need an operator as much as a financial analyst.
START A CONVERSATION
Every engagement begins as a confidential conversation.
Tell us about the property and where things stand. No obligation, no generic proposal by return email — just a direct conversation about what’s actually needed.
DIRECT
Opens a pre-filled email to chris@instinctivehospitality.com — nothing is sent from this page directly.