ABOUT


Christopher Jaycock

Gold initials 'CJ' inside a thin gold circle.

Christopher Jaycock

Founder, Instinctive Hospitality

Christopher’s path into hospitality started in the family hospitality business, where he learned early that the numbers and the guest experience are the same conversation. After studying chemistry, Christopher joined Four Seasons Hotels & Resorts, where he became immersed in the art of luxury hospitality, honing the craft across iconic properties such as Four Seasons Resort Whistler and Four Seasons Washington, DC. With experience across a variety of brands, management companies, cities, and resorts, Christopher has learned that luxury hospitality was never about how glamorous the building or the location, but the way that people made you feel.

As a general manager, he has led operations for iconic properties, spearheaded property repositionings, and opened some of the country’s most hotly anticipated hotels and clubs. Along the way he’s lived and worked in Whistler, Philadelphia, Aspen, Palm Beach, and Washington, DC, and built a reputation for driving results and developing the next generation of hospitality leaders as much as for fixing the operations in front of him.

“Instinctive Hospitality is the practice built from that path — for the owner who needs an operator as much as a financial analyst.”

Career Path

EARLY YEARS

The Family Business

First lessons in hospitality — where service quality and the P&L were always the same conversation.

FOUNDATIONAL ROLES

Four Seasons

VARIOUS LEADERSHIP

Formative years across some of luxury hospitality's most exacting operating environments.

FOUNDATIONAL ROLES

Ritz-Carlton

SENIOR LEADERSHIP

Formative years across some of luxury hospitality's most exacting operating environments.

PROPERTY LEADERSHIP

The Ritz-Carlton

SENIOR LEADERSHIP

Leadership at a Leading Hotels of the World address in one of the country's most storied hotel markets.

AREA LEADERSHIP

Vail Resorts

AREA GENERAL MANAGER

Oversaw operations across several of Vail Resorts hospitality properties in Summit County.

2024

W Aspen

GENERAL MANAGER

Led a ground-up repositioning of food & beverage, brand partnerships, and guest experience — a “second grand opening” for the property.

MOST RECENTLY

Palm House

GENERAL MANAGER

Property leadership carrying the same operating discipline into a new market.

MOST RECENTLY

Ned's Club, Washington DC

GENERAL MANAGER

Brought the members-club concept to a new city, building the operation from pre-opening forward.

2026

Instinctive Hospitality

FOUNDER

An independent operations and advisory practice, built for owners who need an operator as much as a financial analyst.

START A CONVERSATION


Every engagement begins as a confidential conversation.

Tell us about the property and where things stand. No obligation, no generic proposal by return email — just a direct conversation about what’s actually needed.

DIRECT

Opens a pre-filled email to chris@instinctivehospitality.com — nothing is sent from this page directly.